Order Tracking
How can I track my order?
1. Once your order has shipped, you'll receive an email with a tracking number and a link to track your order.
To track your parcel:
a. Copy the "Tracking Number."
b. Click the "Tracking Link" provided, paste the "Tracking Number," and click "Track" or the corresponding symbol to view your parcel's shipping details.
2. To find this information, open the email you received when you placed your order. This email is typically sent from service@seekheart.com within 48 hours.
3. If you're still unsure how to track your parcel, please contact us at service@seekheart.com. To help us assist you quickly, please provide as much of the following information as possible:
a. The email address used to place the order
b. The recipient's name
c. The order number
d. The transaction ID or invoice ID
e. The tracking number (if available)
4. Delivery Time by Our Shipping Partners
a. USPS: 3-5 Days
b. UPS: 3-7 Days
5. Delivery times may be affected by various factors. If there is a delay, please allow an additional 2-3 days for your package to arrive. Alternatively, you can contact your local post office for updates or reach out to our customer service for assistance.
1. Once your order has shipped, you'll receive an email with a tracking number and a link to track your order.
To track your parcel:
a. Copy the "Tracking Number."
b. Click the "Tracking Link" provided, paste the "Tracking Number," and click "Track" or the corresponding symbol to view your parcel's shipping details.
2. To find this information, open the email you received when you placed your order. This email is typically sent from service@seekheart.com within 48 hours.
3. If you're still unsure how to track your parcel, please contact us at service@seekheart.com. To help us assist you quickly, please provide as much of the following information as possible:
a. The email address used to place the order
b. The recipient's name
c. The order number
d. The transaction ID or invoice ID
e. The tracking number (if available)
4. Delivery Time by Our Shipping Partners
a. USPS: 3-5 Days
b. UPS: 3-7 Days
5. Delivery times may be affected by various factors. If there is a delay, please allow an additional 2-3 days for your package to arrive. Alternatively, you can contact your local post office for updates or reach out to our customer service for assistance.